HIPAA-Compliant Remote Help in Scheduling, Intake, Phone, Email and Chat By NexCure LLC

Your patients’ privacy and data security are our top priorities. Our FDO team follows strict HIPAA protocols, including:

• End-to-end encrypted communication
• Secure handling of patient information across phone, email, and chat
• Two-factor authentication for system access
• Regular audits and compliance monitoring

Our virtual team works directly within your existing systems, including EHR and practice management platforms. This ensures:

• Smooth workflow integration
• No disruption to your daily operations
• Consistent, accurate handling of patient information and scheduling

From appointment scheduling to post-visit follow-ups, NexCure LLC handles every aspect of front desk operations:

• Multi-channel patient communication (phone, email, SMS, chat)
• Insurance verification and eligibility checks
• Referrals and prior authorizations (non-clinical)
• No-show management and rebooking
• Patient registration and intake
• Post-visit engagement and feedback collection

Whether you’re a solo provider, a multi-location practice, or a telehealth provider, our FDO services can scale to meet your needs:

• Support for primary care, specialty clinics, dental, vision, behavioral health, rehab centers, urgent care, and home health agencies
• Flexible staffing to match patient volume and office hours
• Rapid onboarding of virtual staff tailored to your practice requirements

A professional, responsive front desk sets the tone for your practice. NexCure LLC ensures:

• Timely responses to patient inquiries
• Clear, friendly communication
• Reduced waiting times and missed calls
• Improved patient satisfaction and retention

With NexCure LLC managing your front desk virtually, your in-house staff can focus on clinical care, while our team:

• Reduces missed appointments and lost revenue
• Ensures accurate insurance verification and claim readiness
• Optimizes scheduling and follow-ups
• Provides regular reporting and insights to improve operations

All NexCure FDO team members are highly trained professionals with extensive experience in healthcare workflows and patient interactions, ensuring:

• High-quality service delivery
• Minimal errors or miscommunications
• Continuous support and training aligned with your practice’s standards

Virtual front desk services eliminate overhead costs of hiring additional in-office staff, while providing the same—or better—level of professionalism and reliability:

• No long-term contracts required
• Scalable pricing to match your practice size and needs
• Pay-as-you-go service for ultimate flexibility